Sutherland is inviting applications from fresh graduates for the position of New Campus Associates under its FY’26 hiring program. This is an excellent opportunity for 2026 pass-out candidates looking to begin their careers in customer support and customer experience management. Candidates with strong communication skills and the ability to work in a fast-paced environment are encouraged to apply.
Job Overview
- Company Name: Sutherland
- Job Role: New Campus Associates
- Qualification: Any Full-Time UG/PG Graduate
- Experience: Entry Level
- Location: Chennai, Mumbai, Hyderabad, Cochin, Bhopal
- Employment Type: Full-Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Sutherland is a global digital transformation and business process services company with more than three decades of industry experience. The company specializes in delivering customer experience solutions through a combination of human expertise, technology, automation, artificial intelligence, and cloud-based platforms. Sutherland serves clients across multiple industries and focuses on creating seamless and efficient customer interactions. With a strong commitment to innovation, the company continuously invests in advanced technologies and employee development programs. Its customer-centric approach and technology-driven solutions have helped organizations improve operational efficiency and customer satisfaction. Sutherland provides career opportunities for fresh graduates and experienced professionals while fostering a collaborative and performance-oriented work environment.
Job Description
The New Campus Associate will be responsible for delivering exceptional customer support through multiple communication channels, including calls, emails, chats, and social media platforms. The role requires handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction through timely and accurate responses.
Candidates will work closely with customers to understand their concerns and provide effective solutions while maintaining quality standards and meeting organizational performance goals. The position also involves adherence to company policies, security guidelines, and operational procedures.
Key Responsibilities
- Respond to customer inquiries through email, chat, calls, and social media channels.
- Provide timely and accurate resolutions to customer issues and concerns.
- Deliver high-quality customer service experiences consistently.
- Meet customer satisfaction and productivity targets.
- Achieve service level agreements (SLAs) and contact center performance metrics.
- Follow data security guidelines and confidentiality requirements.
- Complete assigned training programs, certifications, and upskilling courses.
- Participate in coaching sessions and implement feedback for performance improvement.
- Maintain schedule adherence and attendance standards.
- Contribute positively to team goals and operational efficiency.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service and interpersonal skills.
- Good analytical and problem-solving abilities.
- Basic computer proficiency and typing skills.
- Ability to handle multiple tasks efficiently.
- Willingness to learn and adapt to new processes.
- Flexibility to work in rotational shifts, including night shifts.
- Ability to work effectively in a team environment.
Eligibility Criteria
Candidates applying for this position must meet the following requirements:
- Any full-time Undergraduate or Postgraduate degree holder.
- Eligible streams include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.
- Only 2026 pass-out candidates are eligible to apply.
- Candidates should possess strong English communication skills.
- Applicants must be willing to work in rotational shifts.
- Candidates should reside within 25 kilometers of the assigned office location.
Salary Details
Sutherland offers a competitive compensation package for fresh graduates. The salary will be based on company standards, candidate performance, and location. Additional employee benefits and growth opportunities may also be provided as per company policies.
Salary: Best in Industry
Company Name Off Campus Drive – Important Apply Links
Important Apply Links
| Job Role | Apply Link |
|---|---|
| New Campus Associates | Apply for this Job |
Frequently Asked Questions
1. Who can apply for the Sutherland New Campus Associates role?
Candidates who are full-time UG or PG graduates from streams such as Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA and are graduating in 2026 can apply.
2. Is prior work experience required for this position?
No. This is an entry-level opportunity designed for fresh graduates.
3. What are the work locations available for this role?
Selected candidates may be placed in Chennai, Mumbai, Hyderabad, Cochin, or Bhopal based on business requirements.
4. Are candidates required to work night shifts?
Yes. Applicants should be flexible to work rotational shifts, including night shifts, depending on operational needs.