HCLTech is inviting applications from fresh graduates for the Process Associate – Voice Process role in the Healthcare domain. This is an excellent opportunity for candidates from Arts and Science backgrounds who are looking to start their careers in the IT and Business Process Services industry. Selected candidates will work in a voice-based healthcare process, receive industry exposure, and benefit from professional training in a dynamic work environment.
Job Overview
- Company Name: HCLTech
- Job Role: Process Associate – Voice Process (Healthcare Domain)
- Qualification: Bachelor’s Degree
- Experience: Entry Level
- Location: Chennai, Tamil Nadu, India
- Employment Type: Full-Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
HCLTech is one of the world’s leading global technology companies, providing innovative IT services, engineering solutions, cloud computing, digital transformation, artificial intelligence, and business process services. With a workforce of more than 223,000 professionals across over 60 countries, the company serves clients from industries including healthcare, financial services, manufacturing, retail, telecommunications, life sciences, and public services.
Over the years, HCLTech has established itself as a trusted technology partner by delivering cutting-edge solutions that help organizations accelerate digital transformation and improve business performance. The company emphasizes innovation, continuous learning, and employee development through world-class training programs and global career opportunities. Fresh graduates joining HCLTech gain exposure to international business processes, structured learning environments, and professional mentorship that help them build successful long-term careers. The organization is recognized for providing employees with opportunities to enhance their technical, communication, and customer service skills while working in a collaborative and inclusive workplace.
Job Description
HCLTech is recruiting fresh graduates for the position of Process Associate – Voice Process in the Healthcare domain. This role is designed for candidates who possess excellent communication skills, interpersonal abilities, and a willingness to work in customer-facing voice support operations.
Selected candidates will primarily handle inbound and outbound voice calls related to healthcare business processes. They will interact with customers professionally, resolve queries, maintain accurate records, and deliver high-quality customer service while following organizational procedures.
The role requires candidates who are comfortable working in US shift timings and flexible night shifts. Applicants should demonstrate strong verbal communication, active listening, and problem-solving abilities. Since the position involves voice-based customer interaction, professionalism, patience, and customer-centric behavior are essential.
Fresh graduates selected for this role will receive guidance from experienced international trainers, enabling them to understand healthcare processes, communication standards, and customer support practices. The position offers an excellent opportunity to develop industry-relevant skills while working in one of the world’s leading technology organizations.
Key Responsibilities
The selected candidates will be responsible for:
- Handle inbound and outbound voice calls professionally.
- Provide customer support for healthcare-related business processes.
- Understand customer requirements and respond appropriately.
- Deliver high-quality customer service while maintaining professionalism.
- Maintain accurate records of customer interactions.
- Follow company policies and standard operating procedures.
- Resolve customer queries efficiently and courteously.
- Communicate clearly and effectively with customers.
- Collaborate with team members to achieve operational targets.
- Demonstrate excellent interpersonal and listening skills.
- Work efficiently in US shift timings.
- Maintain productivity and quality standards.
- Participate in company-provided training programs.
- Adapt to changing business requirements and operational processes.
- Ensure confidentiality while handling customer information.
Required Skills
Candidates applying for the Process Associate role should possess the following skills:
- Excellent verbal communication skills.
- Good interpersonal skills.
- Strong listening abilities.
- Customer service orientation.
- Ability to handle inbound and outbound voice calls.
- Basic computer knowledge.
- Good problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work in a team environment.
- Flexibility to work night shifts.
- Adaptability to US shift schedules.
- Time management skills.
- Professional behavior while interacting with customers.
- Ability to work in a fast-paced environment.
- Willingness to continuously improve communication and process knowledge.
Eligibility Criteria
Candidates interested in applying for the HCLTech Off Campus Drive 2026 should meet the following eligibility requirements:
- Must possess a Bachelor’s Degree from a recognized institution.
- Fresh graduates from Arts and Science streams (UG and PG) are eligible.
- MBA (2025), MA (2025), M.Sc. (2025), and M.Com (2024 & 2026) candidates are also eligible as mentioned in the job posting.
- Candidates should possess excellent communication skills.
- Applicants must have good interpersonal skills.
- Should be willing to work in US shift timings and flexible night shifts.
- Must be comfortable handling inbound and outbound voice calls.
- Candidates should be enthusiastic about working in the healthcare domain.
Not Eligible:
The following candidates are not eligible according to the official job posting:
- B.E. graduates
- B.Tech graduates
- Engineering graduates
- M.Sc. Computer Science
- M.Sc. Information Technology
- MCA graduates
Salary Details
HCLTech has not officially disclosed the salary package for the Process Associate – Voice Process position. Selected candidates will receive a compensation package that is Best in Industry, based on company policies and industry standards.
In addition to the salary, employees may receive several benefits offered by the organization, including transportation facilities, professional training from international trainers, exposure to global healthcare processes, and a supportive work environment that promotes career development.
Selection Process
The official job posting mentions a virtual interview for candidate selection. The recruitment process may include:
- Application Screening
- Virtual Interview
- HR Discussion
- Final Selection
The exact hiring stages may vary based on business requirements.
HCLTech Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Process Associate – Voice Process | Apply for this Job |
Frequently Asked Questions
1. What position is HCLTech hiring for?
HCLTech is hiring Process Associates – Voice Process for the Healthcare domain in Chennai.
2. Who is eligible to apply?
Fresh graduates from Arts and Science UG and PG programs are eligible. MBA (2025), MA (2025), M.Sc. (2025), and M.Com (2024 & 2026) candidates are also eligible. Engineering graduates, MCA, M.Sc. Computer Science, and M.Sc. IT candidates are not eligible as per the official notification.
3. Where is the job location?
The position is based in Chennai, Tamil Nadu, India.
4. Is this role suitable for freshers?
Yes. This opportunity is specifically intended for Entry Level candidates and fresh graduates.
5. What shifts are required for this position?
Candidates must be willing to work in US shift timings and flexible night shifts.
6. What benefits are provided by HCLTech?
According to the job posting, selected candidates may receive transportation (cab) facilities, training from international trainers, world-class industry exposure, an excellent working environment, and a competitive salary package.
7. What is the last date to apply?
The official job posting does not specify an application deadline. Interested candidates are advised to apply as soon as possible to avoid missing this opportunity.