Sutherland has announced a Walk-in Drive 2026 for the position of Process Associate – Non-Voice Chat Support in Chennai. This opportunity is suitable for fresh graduates and candidates with up to 2 years of experience who are looking to build a career in customer support and business process management. Interested candidates can attend the walk-in interview on the scheduled dates and complete the selection process.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Process Associate – Non-Voice Chat Support
- Qualification: Any Graduate
- Experience: 0 – 2 Years
- Salary: ₹2.25 – ₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 16 June 2026 – 19 June 2026
- Walk-in Time: 11:00 AM – 12:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 100
About Company
Sutherland is a global business process transformation and customer experience management company with operations across multiple countries. The organization provides digital transformation solutions by combining customer service expertise, analytics, automation, artificial intelligence, and technology-driven business solutions. With more than three decades of industry experience, Sutherland serves clients across various sectors and helps businesses improve operational efficiency and customer satisfaction. The company is known for delivering customer support, back-office services, and digital process management solutions through a skilled workforce and modern technology platforms. Sutherland continues to expand its presence by creating career opportunities for graduates and experienced professionals in customer service and business operations.
Job Description
Sutherland is hiring Process Associates for its Non-Voice Chat Support team. Selected candidates will be responsible for handling customer queries through chat-based communication channels and providing prompt resolutions while maintaining service quality standards.
The role requires strong written communication skills in English and the ability to understand customer concerns effectively. Candidates should be willing to work in rotational shifts, including night shifts, based on business requirements.
Key Responsibilities
- Respond to customer inquiries through chat support channels.
- Provide accurate information and timely resolutions to customer concerns.
- Maintain high standards of customer satisfaction and service quality.
- Follow company guidelines and operational procedures.
- Record and update customer interactions in the system.
- Coordinate with internal teams whenever escalation support is required.
- Meet productivity and quality targets established by the organization.
- Ensure professional communication during customer interactions.
Required Skills
- Good verbal and written communication skills in English.
- Customer service orientation.
- Strong interpersonal and problem-solving abilities.
- Ability to handle chat-based customer interactions efficiently.
- Basic computer and typing skills.
- Willingness to work in rotational and night shifts.
- Ability to learn new processes quickly.
- Teamwork and adaptability.
Eligibility Criteria
Candidates who have completed graduation are eligible to apply. Freshers as well as candidates with up to 2 years of experience can attend the walk-in drive. Applicants with approximately six months of relevant work experience are also encouraged to apply.
Candidates should possess strong English communication skills and must be willing to work from the office. Immediate joiners will be given preference. Applicants are required to carry their final semester marksheet during the interview process.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 16 June 2026 – 19 June 2026 |
| Time | 11:00 AM – 12:00 PM |
| Venue | Sutherland ‘A1’, Ground Floor, Gateway Office Parks, Perungalathur, Chennai |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Sutherland Walk-in Drive 2026?
Yes. Fresh graduates are eligible to apply for the Process Associate – Non-Voice Chat Support role.
2. What is the experience requirement for this position?
Candidates with 0 to 2 years of experience can attend the walk-in drive. Applicants with around six months of relevant experience are also eligible.
3. What documents should candidates carry for the interview?
Candidates should carry an updated resume, passport-size photographs, government-issued ID proof, educational certificates, and experience documents if applicable.
4. What is the job location for this role?
The selected candidates will be employed in Chennai.