HCLTech has announced a Walk-in Drive 2026 for the positions of Senior Process Associate and Analyst in its International Contact Center (Voice Process). This hiring opportunity is ideal for candidates with experience in banking contact center operations who are looking to build a career in international banking customer support.
Walk-in Job Overview
- Company Name: HCLTech
- Job Role: Senior Process Associate and Analyst (International Contact Center – Voice Process)
- Qualification: Graduate qualification preferred or equivalent relevant banking experience
- Experience: 1–3 Years
- Salary: Best in Industry
- Job Location: Chennai, Tamil Nadu
- Walk-in Date: 10th and 11th July 2026
- Walk-in Time: 11:00 AM – 3:00 PM
- Employment Type: Full-Time
About Company
HCLTech is a global technology company providing IT services, engineering solutions, digital transformation, cloud computing, software development, and business process services to organizations worldwide. With operations across multiple countries, the company serves clients in industries such as banking, healthcare, manufacturing, retail, telecommunications, and financial services. HCLTech focuses on innovation, customer-centric solutions, and advanced technologies to help businesses improve operational efficiency and digital capabilities. The organization offers employees opportunities to work on global projects, develop professional skills, and build long-term careers in technology and business services.
Job Description
HCLTech is recruiting experienced professionals for its International Contact Center Voice Process supporting an international retail banking client. Selected candidates will handle customer interactions related to mortgages, personal loans, repayments, consumer lending, and account servicing.
The role requires delivering professional customer support while ensuring compliance with banking regulations and internal quality standards. Candidates will manage inbound and outbound customer interactions, assist customers throughout the lending journey, resolve account-related concerns, and provide suitable repayment solutions wherever applicable.
The position also involves maintaining accurate customer records, supporting loan application processes, identifying customer needs, and ensuring high levels of customer satisfaction. Candidates should possess strong communication skills, sound financial understanding, and the ability to work in a target-driven environment while maintaining regulatory compliance.
Key Responsibilities
- Handle inbound and outbound customer calls related to personal loans and mortgage services.
- Resolve customer queries regarding loan applications, repayments, account servicing, and lending products.
- Deliver professional and customer-focused service during every interaction.
- Assess customer financial situations and recommend suitable lending or repayment options.
- Explain product features, eligibility criteria, costs, and customer obligations clearly.
- Guide customers through documentation and loan processing stages.
- Identify cross-selling and referral opportunities in accordance with company policies.
- Ensure compliance with banking regulations and internal operational standards.
- Maintain accurate documentation of customer interactions.
- Support customers facing repayment difficulties with appropriate solutions.
- Escalate compliance concerns and risk indicators when necessary.
- Meet performance targets related to customer satisfaction, productivity, quality, and compliance.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good analytical and problem-solving abilities.
- High attention to detail.
- Knowledge of banking and lending processes.
- Ability to work in a compliance-driven environment.
- Effective time management skills.
- Capability to manage sensitive customer conversations professionally.
- Strong interpersonal skills.
- Ability to achieve quality and productivity targets.
Eligibility Criteria
Candidates should meet the following eligibility requirements:
- Graduate qualification is preferred.
- Equivalent banking experience may also be considered.
- Banking-related certifications will be an added advantage.
- 1–3 years of experience in banking contact centers, lending, or collections.
- Experience with regulated financial products is preferred.
- Exposure to international retail banking customers will be an added advantage.
- Candidates should possess excellent communication and customer handling skills.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 10th and 11th July 2026 |
| Time | 11:00 AM – 3:00 PM |
| Venue | HCLTECH Sandhiya Infocity, Navalur, Block: ETA 3, Chennai, Tamil Nadu |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the HCLTech Walk-in Drive 2026?
No. The company is looking for candidates with 1–3 years of experience in banking contact centers, lending, or collections.
2. What documents should I carry for the interview?
Candidates should carry an updated resume, passport-size photographs, a government-issued ID proof, educational certificates, and relevant experience documents.
3. What is the job location?
The selected candidates will work in Chennai, Tamil Nadu.
4. What are the walk-in interview dates and timings?
The walk-in drive will be conducted on 10th and 11th July 2026 from 11:00 AM to 3:00 PM.