Kickstart your IT career with Cognizant’s Digital Workplace Practice (Service Desk) hiring for 2025 and 2026 graduates. This full-time role focuses on frontline technical support, ticket handling, and collaboration with internal teams to resolve end-user IT issues efficiently. Ideal for fresh graduates from three-year degree programs who are ready to work in shifts from office locations across India.
Job Overview
- Company Name: Cognizant
- Job Role: Digital Workplace Practice (Service Desk)
- Qualification: BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc
- Experience: Entry Level
- Batch: 2025 or 2026
- Location: PAN India
- Employment Type: Full Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Cognizant is a leading global professional services company that transforms clients’ business, operating, and technology models for the digital era. With deep expertise in consulting, application development, infrastructure services, and digital operations, Cognizant serves enterprises across industries including banking, healthcare, retail, and technology. The company emphasizes customer-centric delivery, operational excellence, and continuous learning to help clients modernize technology and improve user experiences. Its Digital Workplace Practice focuses on enabling seamless end-user support, optimized IT service delivery, and always-on productivity. Cognizant offers a collaborative culture, structured learning programs, and performance-driven growth opportunities for early career professionals.
Job Description
The Service Desk role involves acting as the first line of support for end-users, addressing IT incidents and service requests. You will log and manage tickets within defined SLAs, troubleshoot software and hardware issues, and collaborate with internal teams for complex escalations. The position requires strong communication, a client-focused mindset, and readiness to work in rotational shifts from office locations. You will also contribute to building and maintaining knowledge base content to improve first-call resolution and reduce downtime.
Key Responsibilities
- Serve as the initial point of contact for end-users reporting IT issues via calls, chats, or tickets.
- Accurately log, prioritize, and track Service Desk tickets to closure within SLA.
- Troubleshoot common hardware and software incidents to minimize business disruption.
- Escalate complex issues to appropriate teams while ensuring timely follow-through.
- Create and maintain knowledge base articles and troubleshooting guides.
- Adhere to shift schedules and quality standards while meeting productivity targets.
- Communicate clearly with users across diverse cultural backgrounds and proficiency levels.
- Collaborate with cross-functional IT teams to improve processes and user experience.
Required Skills
- Strong verbal and written communication tailored for a Service Desk environment.
- Basic technical understanding of operating systems, end-user devices, and common enterprise applications.
- Ticketing discipline with attention to detail and SLA adherence.
- Customer-centric approach with problem-solving and ownership mindset.
- Willingness to work in rotational shifts from office locations.
- Ability to document solutions and contribute to a shared knowledge base.
Eligibility Criteria
- Graduates of 2025 or 2026 from any 3-year undergraduate degree (e.g., BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.).
- Minimum 50% aggregate in X, XII/Diploma, and UG; no standing arrears at the time of joining.
- Re-evaluation applicants must be validated against initially declared results; CGPA-to-percentage as per university norms.
- Not eligible: Candidates currently enrolled in full-time postgraduate courses; candidates with standing arrears.
- Flexibility to work from any Cognizant office location, in designated shift timings and assigned technologies.
- Open to Indian nationals/OCIs currently residing in India.
Salary Details
- Best in Industry
- Salary details and structure will be shared as candidates progress through the hiring stages.
Additional Notes (Role Expectations and Benefits)
- Role Expectations:
- Client-focused mindset with cultural sensitivity.
- Strong communication skills suitable for Service Desk operations.
- Readiness to work from office in rotational shifts.
- Benefits Mentioned:
- No service bonds.
- Company-sponsored higher education from BITS Pilani (for eligible Science, Technology & Mathematics backgrounds).
- Night shift allowance.
- Safe cab facilities for pick-up and drop.
- Timely rewards and recognition for top performers.
Documents Guidance (As Stated)
- Registration: Resume (max 2 pages) with a recent high-resolution passport photo (light background, ears visible).
- Interview: All academic documents, college ID, and UG mark sheets.
- Onboarding: Subject to background verification. PAN card (with accurate name details), Voter ID/Passport for citizenship verification, and Aadhaar mandatory.
Company Name Off Campus Drive – Important Apply Links
| Job Role | Important Apply Links |
|---|---|
| Digital Workplace Practice (Service Desk) | Apply Link |
Frequently Asked Questions
- Who is eligible to apply?
Graduates from three-year UG programs (BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) from the 2025 and 2026 batches with a minimum 50% in X, XII/Diploma, and UG, and no standing arrears. - What does the Service Desk role involve?
You will be the first point of contact for IT issues, managing tickets within SLAs, troubleshooting hardware/software problems, escalating complex cases, and maintaining knowledge base articles. - Is this a work-from-home role?
No. The role requires working from office locations across India in rotational shifts, with flexibility across timing and technology areas. - What salary can I expect?
The salary is Best in Industry, with detailed structure communicated as you advance in the selection process.