Short Introduction
Sutherland is hiring candidates for the Associate role in Chennai through its Off Campus Drive 2026. This opportunity is suitable for freshers and early-career professionals looking to build a career in customer support and business process services. The role focuses on handling customer queries, vendor support, and ensuring high-quality service delivery in a global work environment.
Job Overview
- Company Name: Sutherland
- Job Role: Associate
- Qualification: HSC or Any Graduation or 10+5 or 12+3 Diploma along with Mandarin language certificate
- Experience: Entry Level
- Location: Chennai, Tamil Nadu, India
- Employment Type: Full-Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Sutherland is a global digital transformation company known for delivering technology-driven business process solutions. The organization specializes in artificial intelligence, automation, cloud engineering, and advanced analytics to help enterprises improve operational efficiency and customer experience.
With operations spanning across multiple countries, Sutherland partners with well-known global brands to redesign and optimize business processes. The company integrates human expertise with intelligent automation to create scalable solutions that enhance productivity and customer satisfaction. Over the years, it has developed patented innovations across AI and related technologies, strengthening its position as a leader in the IT and BPM industry.
Sutherland focuses on building long-term value for clients by transforming traditional operations into digital-first ecosystems. Employees benefit from continuous learning opportunities, structured career growth, and exposure to global projects. The organization encourages innovation, teamwork, and adaptability, making it a strong platform for individuals seeking to start or grow their careers in customer service and technology-enabled business operations.
Job Description
The Associate role at Sutherland involves managing customer and vendor interactions through written and verbal communication channels. The selected candidates will be responsible for resolving queries, handling issues efficiently, and ensuring a smooth customer experience. The position requires working in a fast-paced environment where accuracy, professionalism, and timely response are critical.
The role also includes coordinating with multiple internal teams to ensure that customer or vendor concerns are resolved effectively. Employees are expected to maintain service quality standards, follow established procedures, and contribute to continuous process improvement. Strong analytical thinking and the ability to interpret information are important for success in this role.
Key Responsibilities
- Handle customer and vendor queries through clear and professional communication
- Provide timely and effective resolution for issues and service requests
- Escalate complex problems to the appropriate internal teams when required
- Maintain a positive and professional attitude while managing sensitive cases
- Collaborate with departments such as customer service, payments, and investigations
- Ensure adherence to quality, productivity, and performance metrics
- Identify patterns in customer issues and suggest process improvements
- Support team members by sharing knowledge and assisting with challenging cases
- Maintain accurate records of interactions and resolutions
- Follow company policies, procedures, and compliance guidelines
Required Skills
- Strong verbal and written communication skills
- Good problem-solving and analytical thinking ability
- Ability to work in rotational shifts including night shifts
- Time management and multitasking skills
- Customer service orientation and patience in handling queries
- Ability to work independently as well as in a team environment
- Basic understanding of business operations and support processes
- Adaptability to fast-paced work settings
- Attention to detail and accuracy in handling information
- Willingness to learn and improve continuously
Eligibility Criteria
- Candidates must have completed HSC or any graduation or diploma (10+5 or 12+3)
- Candidates with a Mandarin language certificate will be preferred
- Freshers and entry-level applicants are eligible to apply
- Must be willing to work in rotational shifts
- Basic communication and interpersonal skills are required
Salary Details
Salary: Best in Industry
Important Apply Links
Sutherland Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Associate | Apply for this Job |
Frequently Asked Questions (FAQs)
1. What is the job role offered in Sutherland Off Campus Drive 2026?
The company is hiring for the Associate position, which involves customer and vendor support, issue resolution, and service management tasks.
2. What is the required qualification for this job?
Candidates must have completed HSC, any graduation, or diploma such as 10+5 or 12+3. A Mandarin language certificate is also mentioned as part of eligibility.
3. Is prior experience required for this role?
No prior experience is required. This is an entry-level opportunity suitable for freshers.
4. What is the work location for this job?
The job location is Chennai, Tamil Nadu, India.