RRD is conducting a Walk-in Drive 2026 in Chennai for Customer Service Associate and Senior Customer Service Associate positions in the Email Support function. The company is looking for graduates with strong written and verbal communication skills who are interested in customer support and client servicing roles. Both freshers and experienced candidates can participate in this walk-in opportunity.
Walk-in Job Overview
- Company Name: RRD
- Job Role: Customer Service Associate – Email Support
- Qualification: Any Graduate
- Experience: 0–5 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 24 June 2026 – 25 June 2026
- Walk-in Time: 11:00 AM – 1:00 PM
- Employment Type: Full-Time, Permanent
About Company
RRD is a global provider of business communication, marketing, and workflow solutions that support organizations across multiple industries. The company offers services related to customer engagement, digital transformation, content management, marketing execution, and business process optimization. With operations across numerous countries, RRD serves thousands of clients by helping them streamline communications and improve customer experiences. The organization combines technology, operational expertise, and industry knowledge to deliver scalable business solutions. RRD provides career opportunities in customer support, client services, business operations, technology, and creative services. The company continues to recruit talented professionals who can contribute to delivering high-quality services and maintaining strong client relationships.
Job Description
The Customer Service Associate – Email Support role involves providing timely assistance to clients and ensuring smooth coordination between customers and internal production teams. Selected candidates will be responsible for handling email communications, understanding project requirements, monitoring timelines, and ensuring successful project delivery.
The position requires strong written communication skills, attention to detail, and the ability to manage multiple client requests efficiently. Candidates should be comfortable working in rotational shifts, including night shifts, while maintaining service quality standards.
Key Responsibilities
- Provide prompt and professional support to clients through email communication.
- Understand customer requirements and communicate them accurately to internal teams.
- Handle project-related emails, clarifications, and delivery updates.
- Coordinate with production teams to ensure timely completion of assignments.
- Review project estimates and delivery timelines before sharing updates with clients.
- Respond to customer queries and provide appropriate resolutions.
- Escalate discrepancies or concerns to management when necessary.
- Monitor project progress and proactively communicate potential delays.
- Maintain accurate communication records and project updates.
- Support the delivery of high-quality customer service experiences.
Required Skills
- Excellent written communication skills.
- Strong verbal communication abilities.
- Customer support and client servicing knowledge.
- Good command of English language.
- Email handling and professional correspondence skills.
- Ability to coordinate effectively with multiple stakeholders.
- Time management and organizational skills.
- Attention to detail and accuracy.
- Problem-solving and decision-making abilities.
- Flexibility to work rotational and night shifts.
Eligibility Criteria
Candidates applying for this walk-in drive should meet the following requirements:
- Graduation in any discipline from a recognized institution.
- Freshers and candidates with up to five years of relevant experience can apply.
- Strong written and verbal communication skills are mandatory.
- Experience in customer support or client servicing will be an advantage.
- Ability to work in rotational shifts, including night shifts.
- Good interpersonal and coordination skills.
Documents to Carry
Candidates attending the walk-in interview should bring:
- Updated Resume
- Passport Size Photos
- ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 24 June 2026 – 25 June 2026 |
| Time | 11:00 AM – 1:00 PM |
| Venue | RRD Global Delivery Centre (India), Floor 6, Prestige Polygon, 471 Anna Salai, Chennai 600035 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend the RRD Walk-in Drive 2026?
Yes. Freshers as well as candidates with up to five years of relevant experience are eligible to attend the walk-in drive.
What qualification is required for the Customer Service Associate role?
Candidates must possess a graduate degree in any discipline from a recognized institution.
Is prior experience mandatory for this position?
No. Freshers can apply, although candidates with customer support or client servicing experience may have an added advantage.
What skills are important for this role?
Strong written and verbal communication skills, customer service orientation, email handling abilities, and the flexibility to work rotational shifts are important for success in this position.